1. What services do you offer?
We provide safe, reliable, and cost-effective non-medical and mobility transportation services for a variety of needs, including:
- Hospitals: Transport to and from medical facilities.
- Nursing Homes & Rehabilitation Facilities: Reliable rides for residents and patients.
- Assisted Living Homes: Transportation for appointments and activities.
- Hospice Providers: Compassionate transport for patients.
- Company Events: Transportation solutions for corporate gatherings.
- Brewer Games: Safe and convenient transport to and from the games.
- Airport Business Trips: Professional airport transfers.
- Wedding Charters: Elegant transport for wedding parties.
- Private Citizens: Personalized transportation for any personal needs in Madison and surrounding areas.
2. What areas do you serve?
We primarily serve Madison and its surrounding communities. If you are unsure whether your location falls within our service area, please contact us for confirmation.
3. How can I book a ride?
You can book a ride through the following methods:
- Online Booking: Use our online booking form available on our website.
- Phone: Call us at [Your Phone Number] to speak with a representative.
- Email: Send a request to [Your Email Address] with your details and we’ll get back to you.
4. What types of vehicles do you use?
Our fleet includes a range of vehicles to accommodate different needs, including:
- Standard Sedans: For general transportation needs.
- Wheelchair Accessible Vehicles: Equipped with ramps and securement systems for mobility needs.
- Luxury Vehicles: For special events and premium service.
5. Are your vehicles equipped for mobility assistance?
Yes, we have vehicles specifically designed for mobility assistance, including wheelchair-accessible vans with ramps and securement systems to ensure a safe and comfortable ride.
6. What are your rates?
Our rates vary based on the type of service, distance, and vehicle required. For a detailed quote, please contact us directly through our website, phone, or email.
7. How far in advance should I book a ride?
We recommend booking your ride at least 24 hours in advance to ensure availability. For special events or peak times, booking further in advance is advised.
8. What is your cancellation policy?
Cancellations made at least 12 hours before the scheduled pickup time are generally accepted without a fee. Cancellations made within 12 hours may incur a cancellation fee. Please refer to our Cancellation Policy for more details.
9. Do you offer services for special events like weddings?
Yes, we offer tailored transportation solutions for special events such as weddings. We can accommodate large groups and provide luxury vehicles to ensure your event transportation is seamless and stylish.
10. How do I provide feedback or file a complaint?
We value your feedback and are committed to improving our services. To provide feedback or file a complaint, please:
- Email: Send your comments or concerns to [Your Email Address].
- Phone: Call us at [Your Phone Number] and ask to speak with a customer service representative.
11. What safety measures are in place for your transportation services?
We prioritize safety by:
- Regular Vehicle Maintenance: Ensuring all vehicles are in top working condition.
- Experienced Drivers: Employing trained and vetted drivers.
- Health and Safety Protocols: Following current health guidelines and protocols to ensure a clean and safe environment for all passengers.
12. Can I request a specific driver or vehicle?
While we strive to accommodate specific requests, vehicle and driver availability cannot be guaranteed. However, we will do our best to meet your preferences based on availability.
13. Do you offer services for corporate or business needs?
Yes, we provide transportation solutions for corporate events, business trips, and other professional needs. Contact us to discuss your specific requirements and how we can assist.
14. How can I contact you for more information?
For more information, please reach out to us via:
- Phone: [(608) 707-9076]
- Email: [fikitransitllc@gmail.com]
